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Full FAQ

Everything You Need to Know

Comprehensive answers about Sketchtoo — how it works, how we protect your data, kids safety, and more.

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General

What does Sketchtoo do? +
Sketchtoo converts photos of drawings (from your gallery or camera) into stunning 3D renders and short animated videos. You choose a style, and our AI does the rest — in seconds.
What types of drawings work best? +
Any photo of a drawing from your iPhone gallery or taken with the camera. The app automatically processes standard iOS image formats. Crayon, pencil, marker — whatever your child draws with.
What to do if processing failed or the result is poor? +
Try photographing the drawing with better lighting or from a different angle. Good contrast between the drawing and background helps a lot. If the problem persists — send the example to [email protected] and we'll look into it personally.
Which devices are supported? +
Sketchtoo is available on iOS (iPhone and iPad) running iOS 16.0 or later. An Android version is currently in development.
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Privacy & Data

Where are photos stored and for how long? +
Photos are temporarily transferred to our servers only for processing and are discarded immediately after the result is created. We do not store your drawings on our servers.
Do you use my photos to train AI? +
No. Your photos are used only to generate your result. They are never used for AI model training without your explicit, separate consent.
What personal data does the app collect? +
We collect: email address, username, subscription and purchase data, and a user ID. Full details including retention periods are in our Privacy Policy.
How do I delete my account and all my data? +
You can delete your account and all associated data at any time directly in the app using the Delete Account button in the app settings. You can also email a deletion request to [email protected] — we confirm receipt within 3 business days and complete the deletion within 30 days.
Do you use third-party services or transfer data outside the EU? +
Yes — we use external AI providers (such as OpenAI). Data may be transferred to the USA under Standard Contractual Clauses (SCC). The full list of providers is in our Privacy Policy.
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Kids & Parents

Is Sketchtoo safe for children? +
Yes — absolutely. All AI-generated content passes through safety filters that block any inappropriate imagery. The minimum recommended age is 4+. We never collect personal identifiers from children without explicit parental consent.
Is there parental control? +
Yes. For users under 16, explicit parental consent is required before the account can fully function. In-app purchases for children's accounts are disabled by default — any payment requires parental action through App Store / Google Play family settings.
How does parental consent work? +
The parent enters their email → receives a one-time code → confirms consent with the code and an explicit checkbox. Alternatively, login through a parental Apple/Google account with family settings confirmation. All consent records are stored securely until account deletion.
How do I request access or deletion of my child's data? +
Send a request to [email protected]. We confirm receipt within 3 business days and complete the action within 30 days. This covers access, correction, and full deletion of your child's data.
What is the minimum age to use Sketchtoo? +
The minimum recommended age is 4+. Users under 16 cannot fully register or upload content without parental verification.
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Security

How is my data secured? +
We use TLS encryption to protect your data in transit. Access is role-based with minimal staff permissions. Daily encrypted backups are maintained. In the event of a confirmed breach, affected users are notified without undue delay, and as required by applicable law.
Is Sketchtoo GDPR compliant? +
Yes. We are fully GDPR compliant, including parental rights and DSAR (Data Subject Access Requests). For cross-border data transfers to AI providers, we use Standard Contractual Clauses (SCC). COPPA requirements are handled through enhanced parental verification where applicable.
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Still have questions?

We're a real team and we read every message. Reach out — we respond within 2 business days.

[email protected]